Privacy Policy

Who we are

Our website address is: Calluna is committed to protecting your privacy. We will only use the information that we collect about you lawfully. Information that is stored securely includes Name, Address, Telephone, Email Address and Credit/Debit card details. If you would like to check what information is stored please contact Calluna. If you have any questions/comments about our privacy policy, please do not hesitate to email us.


When visitors provide delivery and payment information on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: 


If you make a purchase or complete the contact form on our site you may opt in to saving your name, email address and payment details in cookies. These are for your convenience so that you do not have to fill in your details again when you make another transaction or inquiry. These cookies will last for one year.

If you create a customer account, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in to your account, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Who we share your data with

 If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you make a transaction or inquiry, the data and its metadata are retained indefinitely. This is so that order and payment processing is completed smoothly, and if we require to contact you regarding an order issue we can contact you with the order or payment details.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site,  you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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